Privacy Policy

Who We Are

This website is operated by [Company Name Ltd] ("we", "us", "our"). We are the data controller for the personal information you provide through this site. You can contact us at [email@domain], or by post at [registered office address].

We are registered with the Information Commissioner’s Office (ICO) under reference [ZA000000].

What Information We Collect

When you use our enquiry form, we collect the information you choose to give us, which may include your name, telephone number, email address, postal address, employment status, residential status, the region you live in, an indication of how much you owe, what you can afford each month, and your main concern about your debts.

We may also collect limited technical information automatically, such as your IP address, device and browser type, and how you use the site, through cookies and similar technologies. See our Cookie Notice for details.

How We Use Your Information

We use your information to:

• respond to your enquiry and help you understand your debt options;
• where you have given consent, introduce you to [a licensed Insolvency Practitioner or regulated debt advice provider] who may be able to advise on or arrange an IVA;
• operate, maintain and improve this website;
• keep records and meet our legal and regulatory obligations.

Our Lawful Bases

Under UK data protection law we must have a lawful basis for using your information. We rely on:

• Consent, for contacting you about your debt options and for sharing your details with third-party providers. You can withdraw consent at any time;
• Legitimate interests, for responding to enquiries, securing and improving the site, where this is not overridden by your rights;
• Legal obligation, where we must keep records or comply with regulators.

Who We Share It With

We do not sell your personal information. We may share it with:

• [third-party debt-solution providers and licensed Insolvency Practitioners], but only where you have given your explicit consent on the enquiry form;
• service providers who help us run the site and our systems (for example hosting and customer-management providers), under contracts that require them to protect your data;
• regulators, law enforcement or other authorities where we are legally required to do so.

How Long We Keep It

We keep your personal information only for as long as necessary for the purposes set out above, or for [our stated retention period], after which it is securely deleted or anonymised. Where you have given or withdrawn consent, we keep a record of that to evidence your choice.

Your Rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information, or restrict or object to how we use it;
• ask us to transfer your information to another organisation;
• withdraw your consent at any time, without affecting earlier processing.

To exercise any of these rights, contact us at [email@domain]. You also have the right to complain to the ICO at ico.org.uk or on 0303 123 1113 if you are unhappy with how we handle your data.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last reviewed. Please check back periodically.